I&E Press Releases

I&E Closing Keynote Will Bowen on Creating a Complaint-Free Environment



Executives, employees, and staff deal with hundreds of complaints daily from both complaining customers and complaining coworkers. Wouldn’t it be great if you could be the change-agent that cuts through the perpetual complaints department? Closing Keynote Speaker Will Bowen will deliver to 2020 Institute & Expo attendees the strategies to do just that.

Take action with Bowen’s message at the Closing Keynote Luncheon, April 8, at NAFA’s 2020 Institute & Expo. This year’s I&E takes place in Indianapolis and you won’t want to miss it. (Learn more and register now!)

Bowen has written five books that have sold more than 3 million copies and have been translated into more than 25 languages. His first book, A Complaint Free World (2007), is an international bestseller. His presentation clears up the “ear pollution” of complaining in a way that is engaging, inspiring, and funny.

In this fast-paced and funny presentation Institute & Expo attendees learn:

  • What’s wrong with complaining? (Complaining’s destructive effects on health, happiness, relationships, and career.)
  • What is (and isn’t) a complaint?
  • The five reasons why people complain.
  • How to get other people (and ourselves) to stop complaining.
  • Positive leadership in a negative world.

About Will Bowen: In 2006, Will Bowen was the minister of a small midwestern church delivering a series on prosperity. As part of the series, he suggested everyone try and break the complaining habit by going 21 days in a row without complaining.  Will gave purple rubber bracelets to everyone in attendance urging them to put the bracelet on either wrist and switch it to the other wrist with every spoken complaint. Will’s idea exploded around the world.

So far, more than 11 million complaint bracelets have been distributed worldwide. The six-millionth Complaint Free bracelet was personally presented by Will to the late Dr. Maya Angelou. Will has been featured on Oprah, The Today Show, Dr. Oz, CBS Sunday Morning, The ABC Evening News, Newsweek, People magazine, Forbes magazine, O magazine, and Chicken Soup for the Soul.

Register today for the 2020 Institute & Expo and do not miss this powerful presentation!