Attendees

Frequently Asked Questions


NAFA 2020 Institute & Expo will take place on September 18-20, 2020 at the Indiana Convention Center. 

We would like to thank everyone who helps to make NAFA I&E possible and recognize that our event does not happen without your support. We appreciate the open discussions and encouragement. As everyone has been reminding us, great things happen when the fleet community comes together and connects at NAFA events. 

To help during this transition, below you will find some of the most frequently asked questions.

We are working thoroughly to provide you with as many details as possible and we truly appreciate your patience as we take our conscientious next steps. For questions and concerns, please contact info@nafa.org.
 

Attendee Registration

What are the new dates for NAFA 2020 Institute & Expo and will it be in Indianapolis?
The new dates for NAFA 2020 Institute & Expo are September 18-20, 2020 at Indiana Convention Center, 100 S Capitol Ave, Indianapolis, IN 46225
Will the original agenda (presentations, exhibitors, education sessions, dates & times) be maintained?
There will likely be some changes to the original agenda. The NAFA staff is currently working with the presenters, exhibitors and sponsors on the revised program. The new schedule will be posted and distributed when it becomes available.
I am currently registered for the NAFA Institute & Expo and plan to attend the rescheduled event in September. What do I need to do?
No action is required. Your registration will automatically be transferred to the new September event.
 
I am currently registered for the NAFA Institute & Expo and will NOT be able to attend the rescheduled event. What are my options and what do I need to do?
Starting April 13, 2020, you may request a full refund or to move your registration to NAFA 2021 April 12–14, 2021 in Pittsburgh, PA.  To discuss your options, send an e-mail to registration@nafa.org

Cancellation – Registration may be cancelled with the following fees and penalties.  All cancellations must be made in writing, via email and sent to registration@nafa.org. Cancellations received on or before June 12 are eligible for a full refund.  Cancellations received between June 13 and September 4 are eligible for a 50% refund.  Cancellation received after September 4 are not eligible for a refund.
 
Substitution – Name substitutions (within the same company/organization) may be made until June 13 at no charge.    After June 13 all name substitutions will incur a $100 processing fee.  If the name change results in a higher registration fee/category being selected you will be charged for the difference in rates.  If a substitution results in the new registrant being a in a lower fee category, the higher rate stands and no refunds shall be made.
 
When will registration open for the new September 18-20 NAFA Institute & Expo?
 In June, registration will once again open for NAFA Institute & Expo by visiting nafainstitute.org. NAFA members will receive an email upon the registration opening. 
Will there be education available prior to the new September event?
Yes, the details will be available in the near future.  NAFA plans on hosting webinars for select sessions starting the week of April 6th.  These virtual webinar sessions will be made available to all attendees who have already registered for NAFA Institute & Expo.  Look forward to our communications in the near future.  
 

CAFM Live

Will CAFM Live be included at the New September Event?
We regret that due to the time and space limitations at the convention center, unfortunately CAFM Live cannot be co-located with I&E this year. All CAFM Live registrations will be converted to full conference registrations for the new September I&E date and for maintaining your registration, you will receive access to a significant number of resources to help you complete your certification and stay updated on current fleet trends.  To discuss your options or to receive your free add information, email certification@nafa.org.  

Starting April 13, 2020, you may request a full refund or to move your registration to NAFA 2021 April 12–14, 2021 in Pittsburgh, PA.  To discuss your options, send an e-mail to registration@nafa.org

Cancellation – Registration may be cancelled with the following fees and penalties.  All cancellations must be made in writing, via email and sent to registration@nafa.org. Cancellations received on or before June 12 are eligible for a full refund.  Cancellations received between June 13 and September 4 are eligible for a 50% refund.  Cancellation received after September 4 are not eligible for a refund.
 
Substitution – Name substitutions (within the same company/organization) may be made until June 13 at no charge.    After June 13 all name substitutions will incur a $100 processing fee.  If the name change results in a higher registration fee/category being selected you will be charged for the difference in rates.  If a substitution results in the new registrant being a in a lower fee category, the higher rate stands and no refunds shall be made.
 

Hotel & Travel

What do I need to do about my already booked hotel room?
Any reservation booked through the NAFA Institute & Expo’s official housing bureau, Indy Housing Bureau, via phone or online booking link, has been cancelled.  

Registrants who booked housing through other sources or directly with hotels must cancel their own reservations.
What if we had a group housing block?
Any group block contracted through the NAFA I&E official housing bureau has been cancelled.

A housing coordinator will reach out to rebook those blocks once hotel bookings for the new dates opens.  
 
I have a hotel reservation for the original April Event and plan to attend the rescheduled meeting. Will the dates of my reservation be changed automatically?
No. When NAFA I&E opens up the housing block for the September event, you will need to make a new hotel reservation through the online link or official housing bureau, which will be available through the nafainstitute.org website.
What do I need to do about my flight to Indianapolis for the original April event. Can I change my reservation and travel to the new September NAFA Institute & Expo?
You should contact your carrier directly and follow their guidelines regarding the changing or cancellation of flights. Many airlines are waiving change fees for flights scheduled between March 1, 2020 and April 30, 2020.

Exhibitors & Sponsors

I am currently scheduled to exhibit at the NAFA 2020 Institute & Expo and plan to exhibit at the new September event. What do I need to do?
No action is required. Your booth rental fees will be transferred to the rescheduled meeting. You will receive an email confirming your rescheduled exhibit details.
When will the expo be held?
The Expo will be held on Saturday September 19, 2020 from 9:30 am – 1:30 pm and Sunday, September 20, 2020 from 9:30 am –12:30 pm at the Indiana Convention Center. 
I am currently scheduled to exhibit and will NOT be able to attend the new NAFA Institute & Expo on September 18-20, 2020. What do I need to do?
Contact NAFA’s exhibitor sales team at nafa@naylor.com to discuss your options.

All Other Questions

Who do I contact for other questions
Registrations: registration@nafa.org
Certification: certification@nafa.org
Speakers/Sessions: dhultberg@nafa.org
General: info@nafa.org